Shipping Information

At Valam Angaadi, we are committed to delivering your premium cooking spices, dry fruits, and fragrance items promptly and in perfect condition. This shipping policy outlines our practices regarding order processing, shipping methods, delivery timeframes, and other related information.

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. VALAM ANGAADI is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 8525001555 or valamangaadi@gmail.com

Order Processing

• All orders are processed within 1-2 business days (Monday through Friday, excluding holidays) from the date of purchase.
• You will receive an order confirmation email once your order is placed.
• You will receive a shipping confirmation email with tracking information once your order has been shipped.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Timeframes

We offer the following shipping options:

Domestic Shipping

1. Standard Shipping
   • Delivery timeframe: 3-5 business days
   • Cost: [Standard Shipping Cost]
2. Express Shipping
   • Delivery timeframe: 1-2 business days
   • Cost: [Express Shipping Cost]

International Shipping

1. Standard International Shipping
   • Delivery timeframe: 7-14 business days
   • Cost: Calculated at checkout based on destination and weight
2. Express International Shipping
   • Delivery timeframe: 3-5 business days
   • Cost: Calculated at checkout based on destination and weight

Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in our shipping fees.

Free Shipping

We offer free standard shipping on domestic orders over 5000 Rs. This promotion applies automatically at checkout for eligible orders.

Shipping Restrictions

Due to the nature of our products:

• We may not ship certain perishable items to specific international locations.
• Some countries have import restrictions on food products, including spices and dry fruits.
• It is the customer’s responsibility to be aware of their country’s import regulations before placing an order.

Currently, we do shiping to the following countries: India

Package Tracking

• All shipments include tracking information.
• Tracking details will be emailed to you once your order ships.
• You can also find tracking information by logging into your account on our website.

Special Considerations for Food Products

As we ship food products, we take special care to ensure they arrive in optimal condition:

• Spices and dry fruits are sealed in airtight packaging to maintain freshness.
• During extreme weather conditions, we may use insulated packaging or temporary shipping holds to prevent product deterioration.
• Some highly perishable items may only be available for expedited shipping options.

Delayed or Lost Packages

• If your tracking information shows no movement for more than 3 business days, please contact us.
• For packages marked as delivered but not received, please check with neighbors and your local delivery office first, then contact us within 48 hours.
• Claims for lost packages must be filed within 14 days of the expected delivery date.

International Shipping Considerations

When ordering internationally, please be aware:

• Delivery times may be extended due to customs processing.
• We provide accurate customs declarations for all international shipments.
• We are not responsible for delays due to customs inspection or for packages rejected by customs.
• Recipients are responsible for providing correct delivery information, including any necessary customs information.

Address Changes

• If you need to change your shipping address after placing an order, please contact us immediately.
• We can only accommodate address changes if the order has not yet been shipped.

Shipping to Multiple Addresses

Currently, we can only ship to one address per order. If you need to ship items to multiple addresses, please place separate orders.

Contact Us

If you have any questions about our shipping policy or need assistance with a specific shipment, please contact our customer service team at:

– Email: valamangaadi@gmail.com

– Phone: 85 25 00 1555

– Address: 1st Floor, 1/123, Chettiyar street, Belukurichi sub post office, Pallipatti, Belukirichi, Namakkal, Tamil nadu, 637402

-Customer Service Hours: 9 AM to 9PM – IST

Last Updated: March 8, 2025